01 / SERVICE
Emergency & Evacuation
Air ambulance, helicopter rescue, ground ambulance, inter-hospital transfer and critical care coordination — anywhere in Nepal.
Medical assistance & Patient Coordination Services in Nepal.
24/7 medical evacuation, international patient coordination, and insurance claims support in Nepal. One trusted point of contact from emergency to recovery.
from NEPAL
since 2026
Live · 24/7 Coordination
"Helicopter dispatched in minutes."
How it works
A single coordinated path from first call to follow-up.
Five fast, clear stages designed for high-pressure moments. The same dedicated coordinator guides your family from start to finish.
01
Contact / WhatsApp
Call our 24/7 line or message WhatsApp. A coordinator picks up your case immediately.
02
Case Assessment
Medical condition, urgency, insurance, location and preferences are reviewed.
03
Hospital Match
Best-fit hospital, specialist and bed identified from our network — confirmed in writing.
04
Transfer or Arrival
Ground or air ambulance, visa, airport assistance and accommodation handled end-to-end.
05
Follow-up & Recovery
Billing, insurance, discharge, return travel and post-treatment check-ins.
Services overview
Seven lanes of care, one coordinator.
We cover the full journey: emergency, international, insurance, treatment, corporate and telehealth. Pick the lane that fits — we handle the rest.
02 / SERVICE
International Patient Desk
Treatment coordination, visa guidance, airport assistance, accommodation support and transparent cost estimation.
03 / SERVICE
Insurance
Real-time cashless coordination with insurer networks, GOP processing, pre-authorisation, reimbursement services.
04 / SERVICE
Medical Tourism
Transplants (kidney, liver), cardiac surgery, orthopaedics, neurosurgery, oncology — with transparent cost pages per procedure.
05 / SERVICE
Corporate & Community Health
Health camps, occupational health, event medical coverage, preventive screening and dedicated paid clinics.
06 / SERVICE
Telehealth & Second Opinion
Specialist consultations, international second opinions and digital medical record review — from anywhere.
07 / SERVICE
Dead body repatriation
Transport, documentation, embalming, coffin arrangements and international coordination for respectful and seamless repatriation services worldwide.
Our footprint
Search Network Hospitals
A coordinated network reaching from Mountain to Madhesh.
Partners hospitals across the cities of Nepal— Wherever the patient is, a coordinator is one call away.
Kathmandu Valley
Pokhara
Chitwan
Biratnagar
Nepalgunj
Bhairahawa
Birgunj
Jhapa
Dharan
Butwal
Janakpur
Hetauda
Itahari
Dhangadi
Dang
Ilam
"We do not run a hospital. We carry the patient — through every door it takes."
— Founder, key Health Assist
Our story
Why Nepal — and why us.
Key Health Assist began in 2026 with a single rescue case from a remote village in Mustang. The family didn't need a hospital they needed someone to coordinate the chaos.
That gap became our mission: a borderless, neutral coordinator that connects patients with the right care, at the right hospital, with the right paperwork, at the right cost. Today we work with partner hospitals across 14 cities.
24/7 Emergency Hotline
When every minute matters — we already moved.
Whether it's a roadside accident in the hills, a worker in the Gulf needing repatriation, or a sudden cardiac event — one number, one coordinator, immediate dispatch.
Submit a Rescue Request
Health library · Journal
Read before you decide.
Plain-language guides on transplants, evacuations, insurance and treatment journeys — written by clinicians and verified by coordinators.
Guide · 9 min read
Kidney transplant in Nepal: the complete patient guide
Eligibility, donor process, cost ranges, insurance, recovery — everything you actually need before you book a consultation.
Insurance · 5 min
Cashless vs reimbursement — what to choose, and when
Evacuation · 7 min
Medical evacuation from trekking regions, explained
Frequently asked questions
Answers before you call.
The questions families and international patients ask us most — about coordination, cost, insurance and how fast we can move. Still unsure? A coordinator is one call away, 24/7.
What exactly does Key Health Assist do?
We are a neutral healthcare coordinator. We connect you to the right hospital and specialist, arrange emergency or air evacuation, handle insurance and TPA paperwork, and stay with your case from the first call to follow-up. We do not run a hospital — we carry the patient through every door it takes.
Do you charge patients for coordination?
Our coordination keeps your interests first. Any coordination fee is shared transparently and in writing before you commit, and a portion funds free care for families who cannot pay.
Which cities and hospitals do you cover?
We work with a network of partner hospitals across major cities in Nepal — including Kathmandu, Pokhara, Chitwan, Biratnagar, Birgunj, Butwal, Dharan and Nepalgunj — plus international desks for Bangladesh, the Middle East, Africa and the SAARC region.
Can you help international patients coming to Nepal for treatment?
Yes. Our international patient desks handle treatment coordination, visa guidance, airport assistance, accommodation and transparent cost estimates — with multilingual coordinators for Bangla, Hindi, English and basic Arabic.
How fast can you arrange an emergency or evacuation?
Our emergency line is staffed 24/7 and a coordinator picks up your case immediately. Ground and air ambulance, helicopter rescue and inter-hospital transfers are dispatched as fast as conditions and weather allow — often within minutes of confirmation.
Do you work with insurance companies and TPAs?
Yes. We coordinate real-time cashless approvals with insurer networks, handle GOP and pre-authorisation, and assist with reimbursement and TPA workflows so the family is not left chasing paperwork during a crisis.
Get a case quote or speak to a coordinator.
No call centres. A real coordinator replies within 30 minutes — in English, Nepali.