01 / SERVICE
Emergency & Evacuation
Air ambulance, helicopter rescue, ground ambulance, inter-hospital transfer and critical care coordination — anywhere in Nepal.
Complete healthcare coordination & medical assistance across Nepal.
From emergency to recovery — we coordinate care. One trusted point of contact for evacuations, international patients, insurance claims, and treatment journeys.
from NEPAL
since 2026
Live · 24/7 Coordination
"Helicopter dispatched in minutes."
How it works
A single coordinated path from first call to follow-up.
Five fast, clear stages designed for high-pressure moments. The same dedicated coordinator guides your family from start to finish.
01
Contact / WhatsApp
Call our 24/7 line or message WhatsApp. A coordinator picks up your case immediately.
02
Case Assessment
Medical condition, urgency, insurance, location and preferences are reviewed.
03
Hospital Match
Best-fit hospital, specialist and bed identified from our network — confirmed in writing.
04
Transfer or Arrival
Ground or air ambulance, visa, airport assistance and accommodation handled end-to-end.
05
Follow-up & Recovery
Billing, insurance, discharge, return travel and post-treatment check-ins.
Services overview
Seven lanes of care, one coordinator.
We cover the full journey: emergency, international, insurance, treatment, corporate and telehealth. Pick the lane that fits — we handle the rest.
02 / SERVICE
International Patient Desk
Treatment coordination, visa guidance, airport assistance, accommodation support and transparent cost estimation.
03 / SERVICE
Insurance
Real-time cashless coordination with insurer networks, GOP processing, pre-authorisation, reimbursement services.
04 / SERVICE
Medical Tourism
Transplants (kidney, liver), cardiac surgery, orthopaedics, neurosurgery, oncology — with transparent cost pages per procedure.
05 / SERVICE
Corporate & Community Health
Health camps, occupational health, event medical coverage, preventive screening and dedicated paid clinics.
06 / SERVICE
Telehealth & Second Opinion
Specialist consultations, international second opinions and digital medical record review — from anywhere.
07 / SERVICE
Dead body repatriation
Transport, documentation, embalming, coffin arrangements and international coordination for respectful and seamless repatriation services worldwide.
Our footprint
Search Network Hospitals
A coordinated network reaching from Mountain to Madhesh.
Partners hospitals across the cities of Nepal— Wherever the patient is, a coordinator is one call away.
Kathmandu Valley
Pokhara
Chitwan
Biratnagar
Nepalgunj
Bhairahawa
Birgunj
Jhapa
Dharan
Butwal
Janakpur
Hetauda
Itahari
Dhangadi
Dang
Ilam
Partner Hospitals across the network
Norvic International
Grande City Clinic
HAMS Hospital
Vayodha Hospital
Nepal Mediciti
B&B Hospital
CIWEC Clinic
Annapurna Neuro
Manipal Teaching
BPKIHS Dharan
Insurance & TPA Partners
Shikhar Insurance
Premier Insurance
NLG Insurance
Himalayan Re
Cigna Global
Bupa International
AXA Assistance
IMG Global
Trust signals
Accreditations of our partner hospitals.
NABH
National Accreditation
JCI
Joint Commission
NMC Nepal
Medical Council
ISO 9001
Quality Management
"We do not run a hospital. We carry the patient — through every door it takes."
— Founder, key Health Assist
Our story
Why Nepal — and why us.
Key Health Assist began in 2019 with a single rescue case from a remote village in Mustang. The family didn't need a hospital — they needed someone to coordinate the chaos.
That gap became our mission: a borderless, neutral coordinator that connects patients with the right care, at the right hospital, with the right paperwork, at the right cost. Today we work with 68 partner hospitals across 14 cities, four international desks, and the country's largest insurers.
2019
First helicopter rescue from Mustang
2022
International desks launched — BD, ME, Africa
2026
12,400+ patients coordinated, 68 partner hospitals
International patient section
Borderless desks. One coordinator per region.
Dedicated regional teams who speak your language, understand your insurance, and have walked the route before. From referral to return flight.
Bangladesh Desk
Dhaka · Chittagong · Sylhet
Dedicated coordination for Bangladeshi patients seeking treatment in Nepal — Bangla-speaking team, dedicated visa support.
Open Bangladesh DeskMiddle East (NRN)
UAE · Qatar · KSA · Kuwait
Support for Nepali workers in the Gulf requiring repatriation, emergency treatment, or post-injury care coordination.
Open Middle East DeskAfrica Desk
Kenya · Nigeria · Tanzania
Medical coordination for patients from Africa seeking specialist care — including cardiac, oncology and transplants.
Open Africa DeskSAARC Desk
India · Sri Lanka · Bhutan · Maldives
Cross-border coordination for SAARC region patients — second opinions, referrals and treatment journeys.
Open SAARC Desk
Patient stories
Real journeys. Real relief.
From a roadside accident in Birgunj to a kidney transplant for a patient from Dhaka — every story is one family's hardest week, and one coordinator's quietest win.
Sita's Kidney Transplant — Kathmandu
Key Health Assist arranged the helicopter, the surgeon, the insurance approval — all before we reached Kathmandu. They became family in three days.
Rajan Magar
Coming from Dhaka for my mother's surgery, the desk handled visa, hospital, even the SIM card. Cost came in 35% under our quote.
Anika Khan
Workplace accident in Qatar — Key Health Assist coordinated the repatriation, ICU bed, and the insurance paperwork in under 12 hours.
Bishal Gurung
Doctor listing
Featured specialists from our network.
Search 800+ specialist doctors by specialty and city. Photo, bio, hospital affiliation — and a coordinator to book on your behalf.
Cardiology
Dr. Sushma Bhattarai
Interventional Cardiologist · MD, DM
Norvic, Kathmandu
Nephrology
Dr. Rohit Shrestha
Transplant Nephrologist · MD, DM
HAMS, Kathmandu
Oncology
Dr. Anjali Karki
Surgical Oncologist · MS, MCh
Grande, Kathmandu
Neurosurgery
Dr. Sagar Limbu
Neurosurgeon · MCh
Annapurna, Kathmandu
Treatment cost in Nepal
Transparent cost. No hidden line items.
Indicative all-inclusive cost ranges from our partner hospitals. Final estimate is shared in writing before any commitment.
Kidney Transplant
From
USD 18,500
~ 55% lower than India · ~ 70% lower than Thailand
Liver Transplant
From
USD 42,000
Inclusive of pre-op, surgery & 14 days post-op
Cardiac Bypass (CABG)
From
USD 9,200
5 days ICU + 4 days ward · NABH hospital
Knee Replacement
From
USD 5,800
Bilateral options · Imported implants
Brain Tumor Surgery
From
USD 11,500
Including imaging, surgery & recovery
Cancer Care (per cycle)
From
USD 900
Chemotherapy & supportive care
Dead Body Repatriation
From
USD 3500
Includes documentation, embalming, coffin arrangement and international air cargo coordination
24/7 Emergency Hotline
When every minute matters — we already moved.
Whether it's a roadside accident in the hills, a worker in the Gulf needing repatriation, or a sudden cardiac event — one number, one coordinator, immediate dispatch.
Submit a Rescue Request
Health library · Journal
Read before you decide.
Plain-language guides on transplants, evacuations, insurance and treatment journeys — written by clinicians and verified by coordinators.
Guide · 9 min read
Kidney transplant in Nepal: the complete patient guide
Eligibility, donor process, cost ranges, insurance, recovery — everything you actually need before you book a consultation.
Insurance · 5 min
Cashless vs reimbursement — what to choose, and when
Evacuation · 7 min
Medical evacuation from trekking regions, explained
Frequently asked questions
Answers before you call.
The questions families and international patients ask us most — about coordination, cost, insurance and how fast we can move. Still unsure? A coordinator is one call away, 24/7.
What exactly does Key Health Assist do?
We are a neutral healthcare coordinator. We connect you to the right hospital and specialist, arrange emergency or air evacuation, handle insurance and TPA paperwork, and stay with your case from the first call to follow-up. We do not run a hospital — we carry the patient through every door it takes.
Do you charge patients for coordination?
Our coordination keeps your interests first. Any coordination fee is shared transparently and in writing before you commit, and a portion funds free care for families who cannot pay.
Which cities and hospitals do you cover?
We work with a network of partner hospitals across major cities in Nepal — including Kathmandu, Pokhara, Chitwan, Biratnagar, Birgunj, Butwal, Dharan and Nepalgunj — plus international desks for Bangladesh, the Middle East, Africa and the SAARC region.
Can you help international patients coming to Nepal for treatment?
Yes. Our international patient desks handle treatment coordination, visa guidance, airport assistance, accommodation and transparent cost estimates — with multilingual coordinators for Bangla, Hindi, English and basic Arabic.
How fast can you arrange an emergency or evacuation?
Our emergency line is staffed 24/7 and a coordinator picks up your case immediately. Ground and air ambulance, helicopter rescue and inter-hospital transfers are dispatched as fast as conditions and weather allow — often within minutes of confirmation.
Do you work with insurance companies and TPAs?
Yes. We coordinate real-time cashless approvals with insurer networks, handle GOP and pre-authorisation, and assist with reimbursement and TPA workflows so the family is not left chasing paperwork during a crisis.
Get a case quote or speak to a coordinator.
No call centres. A real coordinator replies within 30 minutes — in English, Nepali.